Abbott Norge AS


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Plaatsingsdatum 28-09-2018 Functiecategorie Commercieel - Binnendienst / Te...
Standplaats oslo Niveau Professional
Opleidingsniveau HBO Dienstverband Vast contract - Bepaalde tijd m...
Uren 40 Salaris Competitive
Customer Service Representative
Norway - Oslo

Job Description
  • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints.
  • Compliant with internal processes and procedures and with the applicable legislation.
  • Manage all daily activities in customer service independently.

Front office activities:
  • Receive & process orders for all customers which are received by telephone.
  • Handle customer complaints and perform investigations.
  • Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager.
  • Issue required credit notes for returns and complaints within the official procedural deadlines.
  • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency.
  • Organizing return shipments.
  • PER processing and follow up in collaboration with sales reps.
  • Responsible for PER handling in line with quality guide lines.

Back office activities:
  • Receive & process orders for all customers which are received by e-mail, fax or post.
  • Follow procedures related to the receiving, checking and creation of the sales orders/invoices.
  • Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
  • Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing.
  • Daily control of invoices issued by the system, checking all orders have been invoiced.
  • Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines.
  • Follow up on backorders.
  • Master Data Maintenance (customer, materials, prices).
  • Actively participate in any required product tracking research when required.
  • Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.

General activities:
  • Consignment and warehouse count (organization, reconciliation and follow-up).
  • Provide hands on training to new customer service employees on customer service related activities.
  • Contact person for some approved suppliers/know the terms and keep others informed, responsible for updating approved supplier log (if applicable)

Your preferred background:
  • An education at Bachelor level, combined with experience in Customer Experience positions.
  • Fluent in both Norwegian as well as English.
  • Experience in SAP or other ERP Systems is beneficial.


Please apply by using the 'Apply' button.

Agency calls are not appreciated.

Meer informatie
Deze vacature betreft een fulltime functie.

Functiecategorie(ën) Commercieel - Binnendienst / Telesales / Callcenter
Branch(es) Farmaceutisch
Provincie(s) Noorwegen
Trefwoorden .


Contactpersoon Andrea van der Wielen
Telefoon 0031 6 12 99 92 92