Abbott Healthcare Products BV

Customer service representative - Kista

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NederlandsEnglish

Vacature

Plaatsingsdatum 03-05-2018 Functiecategorie Commercieel - Account Managemen...
Standplaats Kista Niveau Professional
Opleidingsniveau HBO Dienstverband Vast contract - Bepaalde tijd m...
Uren 40 Salaris Competitive
We are looking for a CUSTOMER SERVICE REPRESENTATIVE to join our team in Sweden

In this exciting and key position as Customer Service Representative, you will be primarily responsible for the order management of our direct customers: hospitals and clinics. You will work closely with Sales team, quality and supply Chain to optimize the relationship with customers, to make sure patients will have their treatment on time. You will be responsible for order entry, complaint and return management, answering phone calls, providing high level within the Swedish market. We will give you full product and system training. The Customer Service Representative needs to have a customer mind-set to be flexible and supportive to ensure that all customer requirements and needs are met through effective team working.

In this role your primary objectives are:
  • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints.
  • Compliant with internal processes and procedures and with the applicable legislation.
  • Manage all daily activities in customer service independently.

Front office activities:
  • Receive & process orders for all customers which are received by telephone.
  • Handle customer complaints and perform investigations.
  • Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager.
  • Issue required credit notes for returns and complaints within the official procedural deadlines.
  • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency.
  • Organizing return shipments.
  • PER processing and follow up in collaboration with sales reps.
  • Responsible for PER handling in line with quality guide lines.

Back office activities:
  • Receive & process orders for all customers which are received by e-mail, fax or post.
  • Follow procedures related to the receiving, checking and creation of the sales orders/invoices.
  • Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
  • Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing.
  • Daily control of invoices issued by the system, checking all orders have been invoiced.
  • Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines.
  • Follow up on backorders.
  • Master Data Maintenance (customer, materials, prices).
  • Actively participate in any required product tracking research when required.
  • Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.

General activities:
  • Consignment and warehouse count (organization, reconciliation and follow-up).
  • Provide hands on training to new customer service employees on customer service related activities.
  • Contact person for some approved suppliers/know the terms and keep others informed, responsible for updating approved supplier log (if applicable).

Your preferred background
  • An education at Bachelor level, combined with experience in Customer Experience positions.
  • Fluent in both Swedish as well as English.
  • Experience in SAP or other ERP Systems is beneficial.

What can we offer you?
Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.

How to apply?
If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via the ''Apply'' button with your resume and letter of application. Please let me know if you have any questions or comments referring this job profile to Meltem Cakir, recruitment.netherlands@abbott.com.

Agency calls are not appreciated.
Meer informatie
Deze vacature betreft een fulltime functie.

Functiecategorie(ën) Commercieel - Account Management
Branch(es) Farmaceutisch
Provincie(s) Zweden
Trefwoorden Vacancy, Fulltime, Sweden, Customer Relations, Customer service, Front office, Back office.

Contactgegevens

Contactpersoon Meltem Cakir
Telefoon 0031-623219465

Vestigingsplaats

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